Grievance

Grievance Policies

1. Purpose

• To provide a clear process for addressing and resolving grievances in a fair and timely manner.

2. Scope

• These policies apply to all employees, customers, 

3. Definition of a Grievance

• A grievance is any perceived violation of rights, unfair treatment, or complaint regarding policies, procedures, or practices.

4. Grievance Submission Process

• Grievances should be submitted in writing to the designated grievance officer or department at primeinlayarts@gmail.com
• Include details such as the nature of the grievance, relevant dates, and any supporting evidence.

5. Confidentiality

• All grievances will be handled confidentially to protect the privacy of all parties involved.

6. Investigation Procedure

• Upon receipt of a grievance, an investigation will be conducted promptly.
• The grievance team will interview relevant parties and review any pertinent documentation.

7. Resolution

• A written response will be provided to the individual who raised the grievance, outlining findings and any actions taken.
• Efforts will be made to resolve the issue amicably and fairly.

8. Appeal Process

• If the individual is not satisfied with the resolution, they may appeal the decision in writing within a specified timeframe.
• The appeal will be reviewed by a higher authority or an independent committee.

9. No Retaliation

• Retaliation against individuals for raising grievances or participating in the investigation process is strictly prohibited.

10. Policy Review

• This policy will be reviewed periodically and updated as necessary to ensure its effectiveness.

primeinlayarts@gmail.com